Frequently Asked Questions

We make payments to owners electronically, directly in to their nominated bank account on a twice monthly basis. This occurs on the first working day of the month and the first working day after the fifteenth of the month i.e. a payment at the start of the month and a payment mid month.  We can also pay monthly or weekly as required.

Is bigger better?

We believe it is in property management as an individual, no matter how good they are, is unable to be at two places at once.

When your property manager is out of the office or away on leave for example, we are able to show prospective tenants through properties, sign up new tenants for you or deal competently with an inquiry or emergency repair in their absence.

This simply can not be achieved without a superior staff to property ratio and an efficient communication system. We have a team of specialists that support our property managers at all times and our refined systems and procedures ensure that a minimum standard is always maintained.

To ensure there is a personal touch and a simple line of communication, we assign a property manager to you who is responsible for your whole property portfolio.

Is property management tax deductable?

Our fee is a legitimate expense and is therefore tax deductible, just as are rates, insurance, bank interest, body corporate levies, repairs and maintenance – the difference is purely that we can add value to your investment.

Voicemail

We have eliminated voicemail – we don’t need it, as we answer the phone.

Prospective tenants can arrange a property viewing of a vacant or tenanted property (often same day) with one phone call, without the need to involve the property manager. The booking is made on the spot.  Likewise maintenance matters are dealt with promptly even if the property manager is out of the office.

We have other team members who are capable of assisting in the event that the recipient of the phone call is temporarily unavailable.

What happens if my tenants gets into arrears?

We have a clear arrears policy with zero tolerance shown towards offenders. Arrears are checked daily. We act promptly within the rules outlined by the Residential Tenancies Act. Depending on the stage of the problem this may include:

• Automated text message
• 14 day notice
• Telephone call
• Mediation
• Tenancy Tribunal
• Bailiff
• Debt collection

What kind of reporting do you provide?

We use specific property management software that provides monthly statements to owners at the start of each month. These statements identify all income and expenditure for the month.

We also provide end of financial year reports that give a comprehensive breakdown, which are ideal for owners and accountants alike. All income and expenditure is fully accounted for through our trust account with daily reconciliations.

We have a dedicated Inspection Coordinator who provides regular routine inspection reports to landlords. These are fully computerised, of a consistently high standard and include photographs.

What sort of bond do you take from the client? 

The minimum bond we take for managed properties is 4 weeks as this is the most bond that can be requested by law. The bond is lodged with Tenancy Services.

The tenants also pay at least 2 week’s rent in advance. So all up the deposit is equivalent to a minimum of 6 weeks rent.

What is your selection process?

We credit check all New Zealand residents and check with previous landlords as to the history of the tenant.

In seeking suitable people, we have a specific tenant profile in mind for each property. It is in our mutual interest that quality people are selected.

Tenants must complete a thorough application form and provide photographic identification.